Returns & Exchanges

In order to request for an exchange credit or credit please complete the form on our return portal. Click, here.

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. Returns will be issued refunds in the form of a digital Gift Card.

Requests for returns must be made within 48 hours of delivery confirmation of your order. 

Items must be in new, unused, unworn, unwashed condition. Note: items altered by stains, perfume, cigarette smoke, body odor, animal scent/hair will not be accepted as they cannot be resold. 

Items were not purchased using a promotional code (New customer codes ok!) Items must be modern (all vintage items are considered final sale)

Your return must be postmarked within 5 Business Days of receiving your "Email Approval" to avoid a 15% restock fee. Returns are for store credit only. We do not issue refunds. 

All VINTAGE items are considered Final Sale. 

Due to high risk of sellout and popularity of our modern clothing. If you need another size/color, we suggest placing a new order for the size/color you want and send back the undesired size/color which will be treated as a return (store credit).

Within 48 Hours of receiving your order, e-mail us at hishoppeflora@gmail.com to request a return of an item with SUBJECT line "Attn: Return Request". 

Your request email should include:

1. Your Name (that you placed the order with)

2. Your Order Number

3. What you are returning and reason for return, detailed reasons are really helpful for us!

With your feedback, we can better assist our customers by writing better notes in our product descriptions.

We will not accept returned packages without the advanced approval. Please email us first.

Shoppe Flora

5957 State Rd STE 2, Parma OH 

Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our shop.

Once your return is processed, we will send you instructions on how to use your Store Credit! 

Store Credit can be used on any item(s) in the shop. 

Note that only one code at a time can be used at checkout. Unfortunately Shopify does not allow stacking codes.

Store Credit can not be applied retroactively / after you've placed your order.

Unused store credit codes will be deactivated 1 Year from Date of Issue. A 10% reactivation fee will be applied past the 365 days.  

Store credit codes do not apply to shipping fees.

If you do not use all your store credit all in one go, don't worry, we will create a new code with your balance! We are also happy to combine store credits for you, just let us know!

*NOTE* - When using your store credit, if your cart total after your code is applied falls below $100, your order will not qualify for Free Shipping as it is based on the total in your cart when/if any codes are applied (this also applies to promotional codes). 

We hope so in the future as we grow. Buyer is responsible for all return shipping fees. We are not responsible for lost, stolen, missing, or misdelivered parcels. It is Buyer's responsibility to get tracking information for return shipments.

Unfortunately we cannot accept clothing past the 48h return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.

The following cannot be returned and are considered Final Sale:

All jewelry, hair accessories, handbags, scarves, hats, lingerie. SALE items, and items marked AS-IS Items purchased with a Promotional Code or purchased during a Sale/Promotional period. First-purchase discount codes are ok!

On the odd chance that a refund is required action for a situation, note that refunds will be processed back onto the original form of payment(s). For example, for orders that were purchased partially with store credit, customer would be refunded in partial monetary and store credit values. 

Returned orders using Afterpay will be issued a store credit for the total cost of the returned item(s). We do not issue store credits for partial payments and you will still be responsible for the remaining payments to Afterpay for the balance of your purchase.